TEKNEVIA CANCELLATION POLICY
Transparent, reliable and fair cancellation and prepayment refund policies applicable to reservations made through the Teknevia Platform.
Reservation Types and Cancellation Periods
There are 5 different reservation types on the Teknevia Platform. The free cancellation periods and prepayment refund terms applicable to each reservation type are set out below:
| Reservation Type | Free Cancellation Period | Cancellation & Refund Terms |
|---|---|---|
| Flexible Reservation | Up to 3 days before the start of the tour | If less than 3 days remain before the start of the tour, the prepayment is not refunded. |
| Semi-Flexible Reservation | Up to 7 days before the start of the tour | If less than 7 days remain before the start of the tour, the prepayment is not refunded. |
| Strict Reservation | Up to 10 days before the start of the tour | If less than 10 days remain before the start of the tour, the prepayment is not refunded. |
| Super Strict Reservation | Up to 30 days before the start of the tour | If less than 30 days remain before the start of the tour, the prepayment is not refunded. |
| Accommodation Reservation | Within 1 week from the reservation date | After the 1-week period from the reservation date has passed OR if less than 45 days remain before the tour, the prepayment is not refunded. |
Important Application and Cancellation Principles
- Each Boat Owner has the unilateral authority to determine which reservation type will apply to their listing on the Teknevia Platform.
- Before making a reservation, Members can find out which reservation type applies on the relevant Boat listing page.
- For reservations that have previously been subject to a date change, the date closest to the tour date among the changed dates is taken as the basis for applying the cancellation terms.
- In the event of partial deficiencies in the performance of additional services, the Member may only request a refund of the portion corresponding to that service. This does not justify a refund of the entire tour.
- Factors such as weather conditions, rain, cloudiness and wind may justify cancellation of the Reservation only in cases where navigational safety cannot be ensured for the Boat.
- The provisions of the Distance Boat Rental Agreement signed between the Boat Owner and the Member are reserved.
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