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Teknevia Help Center
Visitors
All about boat rental
Visitors
Account Management
How can I change my password?
I forgot my password, what can I do?
Can I rent a boat without registration?
How can I register?
How can I turn off email notifications?
Boat Owners
Account Management
How do I open a partner account?
How can I change my password?
I forgot my password, what can I do?
How can I turn off email notifications?
Boat Owners
Add Boats, Pricing & Calendar
How can I add my boat?
When will the confirmation come after adding my boat?
How do I edit/update my boat details?
Is it possible for me to get help adding my boat?
I can't add my boat, why?
How can I get more reservations? How can I make my boat more visible?
Can I rent my boat by the hour?
Can I rent my boat on a daily or weekly basis?
What is instant booking and should I open instant booking?
How do I determine the prices of my boat?
Boat Owners
After Booking
The guest did not pay the remaining amount, what should I do?
My boat has been damaged, what should I do?
Can I ask the guest to rate and evaluate?
Visitors
Cancellation Conditions
What should I do if there is no boat whose details are shared in Teknevia when I go to the boat?
May I cancel my reservation?
Boat Owners
Cancellation Conditions
Visitors
Extras And Other
Visitors
General Information
Boat Owners
General Information
Boat Owners
Payment Conditions
Visitors
Payment Process
Visitors
Preparing For Booking
Visitors
Reservation Process
Boat Owners
Taking A Reservation
Boat Owners
All about listing your boat
May I change my reservation? How can I do that?
I can't catch the boat I rented, how can I cancel?
Can I cancel my rental because of the weather?
We had a dispute with the Boat Owner, what should I do?
Something is damaged on the boat, what should I do?
The boat owner contacted me to cancel the reservation, what should I do?
How can I find out what the cancellation policy of the boat I have booked is?
How do I set my cancellation policy?
How can I change my cancellation policy?
What happens if the guest does not come to the boat?
The guest canceled their reservation after the free cancellation period expired, what should I do?
Can I cancel a reservation as a boat owner?
How many hours can I run the air conditioners on the boat?
How many hours is the daily sailing time of the boat?
We will organize an hourly rental, is there a table and chair usage fee?
Can I order extra food after making my reservation?
What is Transitlog?
Can I bring food and drink in Istanbul boat rental?
Can I bring a pet on the boat?
What is a route? How can I determine?
How do I get crew details? Can I request additional crew?
Can I choose a food menu for my boat rental?
What is Teknevia.com?
Is Teknevia an agency?
How does Teknevia work?
Is Teknevia safe?
What advantages does Teknevia provide?
What is Teknevia?
Is Teknevia a travel agency?
Is Teknevia safe?
Is VAT included in Teknevia commission fee?
Who does the boat owner bill?
When does Teknevia issue the commission invoice to the boat owner?
When does Teknevia pay the owner?
How should I get paid if the customer has extra requests other than the reservation details?
How can I calculate the payment I will receive?
How does the billing process work?
What should I do if someone asks me to pay outside the Teknevia platform?
Why does the boat owner require a deposit?
What fees do I have to pay directly to the boat owner?
What are my payment options?
Is cleaning included in the reservation price?
How can I access the boat owner's contact information?
How can I see the details after I make my reservation?
Is the captain included in the price?
Is fuel included in the price?
Can I rent a boat by the hour?
How does the reservation process work?
Can I rent the boat for a birthday?
Can I come on the boat more than the number of people in my reservation?
How many hours can I charter a yacht?
My request has not been returned, what should I do?
How does the tender request process work?
How can I be sure that the boat owner is not a scammer?
What is an instant bookable boat?
Do you need a license to rent a boat?
Can I make a reservation on behalf of a family member or a friend?
Can I rent a boat on behalf of my company?
Can I see the boat before booking?
Can I cancel a pending reservation request? Will I be charged a fee?
When will the boat owner respond to my request?
How long will my claim remain active?
What is the difference between chartering with and without a captain?
Can the owner cancel my reservation?
What can I do if my reservation request has been denied or has expired?
Who can list boats on Teknevia?
How do I accept a reservation request? Can I decline a reservation request?
What should I do after receiving a reservation request?
What should I do after receiving a quote request?
What should I do after receiving an availability request?
How long do I have to respond to a request?
What should I do after I receive a reservation?
Do I need to make a separate charter or reservation agreement with the guests?
When can I get the customer's contact information?
What should I do if the customer brings more than the specified number of guests?
Can I rent my boat with or without a captain?
Do I have to have insurance to rent my boat?
Can I rent my boat at the port for overnight stay?
How does the without captain boat rental process work?
