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General Information
What is Teknevia.com?
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Account Management
How can I change my password?
I forgot my password, what can I do?
Can I rent a boat without registration?
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How can I turn off email notifications?
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Reservation Process
Can I rent a boat by the hour?
How does the reservation process work?
Can I rent the boat for a birthday?
Can I come on the boat more than the number of people in my reservation?
How many hours can I charter a yacht?
My request has not been returned, what should I do?
How does the tender request process work?
How can I be sure that the boat owner is not a scammer?
What is an instant bookable boat?
Do you need a license to rent a boat?
Can I make a reservation on behalf of a family member or a friend?
Can I rent a boat on behalf of my company?
Can I see the boat before booking?
Can I cancel a pending reservation request? Will I be charged a fee?
When will the boat owner respond to my request?
How long will my claim remain active?
What is the difference between chartering with and without a captain?
Can the owner cancel my reservation?
What can I do if my reservation request has been denied or has expired?
Visitors
Preparing For Booking
How can I access the boat owner's contact information?
How can I see the details after I make my reservation?
Is the captain included in the price?
Is fuel included in the price?
Visitors
Cancellation Conditions
What should I do if there is no boat whose details are shared in Teknevia when I go to the boat?
May I cancel my reservation?
May I change my reservation? How can I do that?
I can't catch the boat I rented, how can I cancel?
Can I cancel my rental because of the weather?
We had a dispute with the Boat Owner, what should I do?
Something is damaged on the boat, what should I do?
The boat owner contacted me to cancel the reservation, what should I do?
How can I find out what the cancellation policy of the boat I have booked is?
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Extras And Other
How many hours can I run the air conditioners on the boat?
How many hours is the daily sailing time of the boat?
We will organize an hourly rental, is there a table and chair usage fee?
Can I order extra food after making my reservation?
What is Transitlog?
Can I bring food and drink in Istanbul boat rental?
Can I bring a pet on the boat?
What is a route? How can I determine?
How do I get crew details? Can I request additional crew?
Can I choose a food menu for my boat rental?
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Payment Process
How does the billing process work?
What should I do if someone asks me to pay outside the Teknevia platform?
Why does the boat owner require a deposit?
What fees do I have to pay directly to the boat owner?
What are my payment options?
Is cleaning included in the reservation price?
