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General Information
What is Teknevia?
Is Teknevia a travel agency?
Is Teknevia safe?
Boat Owners
Account Management
How do I open a partner account?
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I forgot my password, what can I do?
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Boat Owners
Add Boats, Pricing & Calendar
How can I add my boat?
When will the confirmation come after adding my boat?
How do I edit/update my boat details?
Is it possible for me to get help adding my boat?
I can't add my boat, why?
How can I get more reservations? How can I make my boat more visible?
Can I rent my boat by the hour?
Can I rent my boat on a daily or weekly basis?
What is instant booking and should I open instant booking?
How do I determine the prices of my boat?
Boat Owners
Taking A Reservation
Who can list boats on Teknevia?
How do I accept a reservation request? Can I decline a reservation request?
What should I do after receiving a reservation request?
What should I do after receiving a quote request?
What should I do after receiving an availability request?
How long do I have to respond to a request?
What should I do after I receive a reservation?
Do I need to make a separate charter or reservation agreement with the guests?
When can I get the customer's contact information?
What should I do if the customer brings more than the specified number of guests?
Can I rent my boat with or without a captain?
Do I have to have insurance to rent my boat?
Can I rent my boat at the port for overnight stay?
How does the without captain boat rental process work?
Boat Owners
Payment Conditions
Is VAT included in Teknevia commission fee?
Who does the boat owner bill?
When does Teknevia issue the commission invoice to the boat owner?
When does Teknevia pay the owner?
How should I get paid if the customer has extra requests other than the reservation details?
How can I calculate the payment I will receive?
Boat Owners
After Booking
The guest did not pay the remaining amount, what should I do?
My boat has been damaged, what should I do?
Can I ask the guest to rate and evaluate?
Boat Owners
Cancellation Conditions
How do I set my cancellation policy?
How can I change my cancellation policy?
What happens if the guest does not come to the boat?
The guest canceled their reservation after the free cancellation period expired, what should I do?
Can I cancel a reservation as a boat owner?
